FAQ's

Frequently Asked Questions

What method of cleaning do you use?
We normally use the method recommended by the carpet manufacturer. This will be hot water extraction, also known as steam cleaning.

Can you remove pet urine spots and stains from my carpet?
Urine spot restoration can be a complicated procedure. Often we are able to achieve very satisfactory results using new topical solutions and treatments.

Will cleaning cause my carpet to re-soil faster?
No. Our solutions are formulated to not cause re-soiling and our procedures leave minimal residue, leaving your carpet soft and clean.

Does cleaning remove the stain protection from my carpet?
No. The primary cause of loss of carpet protector is the daily foot traffic and use of the carpet.

Is it a good value to restore the carpet protection?
Yes. The fiber manufacturers put protector on the carpets to resist soiling. Protector wears off due to normal use.

Are your cleaning solutions safe for my family?
Yes. We are very aware and concerned about using the safest products in your home.

How often should I have my carpets cleaned?
The carpet mills recommend annual professional cleaning for residential carpets.

Does your cleaning fulfill the warranty requirements for my carpet?
Yes. The technician training, method of cleaning, equipment, and cleaning solutions all fulfill carpet warranty cleaning requirements.