Customer Guide

Four things you'll want to know
about your carpet cleaning
company

#1: Which method of cleaning do they use?
Hot water extraction done by a truck mounted unit is recommended by the world’s largest manufacturer of carpeting, Shaw Industries. It's also the most expensive in terms of investment made by the cleaning company and is a sign (though not a foolproof one) that the company is serious about their business. Hot water extraction when performed by a qualified technician using a truck mounted system will give your carpet the deepest, healthiest cleaning possible.

#2: Are the technicians certified by the IICRC?
The IICRC (Institute of Inspection, Cleaning and Restoration Certification) is an independent body that provides the finest, most complete technical training courses and seminars available to carpet cleaners and restoration (flood, mold and fire damage) in the industry. Your cleaner should be IICRC certified in any type of cleaning or restoration service they are providing you.

#3: Does the company stand behind its work with a strong, unconditional guarantee?
You want to hire a company that believes in both its workmanship and its service. You deserve to feel secure in your choice of a carpet cleaning company. One of the best ways to hire the right company and feel secure that you did is to choose a company that stands behind its work with an unconditional money-back guarantee. Don't hire any cleaner based only on a verbal guarantee of quality work. Ask to see the company's guarantee in writing. Look out for companies that have "fine print" or lots of conditions in their guarantees. Those types of guarantees often prove to be useless to the customer- What you want is a straight-forward, no-nonsense guarantee that states clearly what will happen if for any reason you are not satisfied with the service.

#4: Can they provide a FREE in-home inspection and estimate?
Hiring a company over the phone, sight unseen, is not the best method. A better way to ensure you hire a first rate company and to know what work will be done and exactly how much it will cost is to have a representative of the company come to your home. This way you can make a more informed judgment of the company. Was the company on time for this first visit? Was the company's representative polite, respectful of your needs and knowledgeable? This is the type of information that you can't get from a phone call. In home inspections and written estimates also take the guesswork out of having your carpet cleaner. The company benefits from this arrangement too as they can get an exact picture of things like the size of the rooms, furniture to be moved and problem areas. The consumer benefits by choosing exactly the level of service he/she wants and knowing ahead of time die exact cost of die services to be performed.